Housing Portal

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Housing Portal Application

Our Residents Portal is an application developed by Housing Online to facilitate access to a secure website (via UserID, Password and PIN number) that allows residents to view their rent and service charge account statements, rent and service charge debits breakdowns, payments and account balances via an intuitive and easy to use web site. It gives the residents an opportunity to see what contact and profiling information is held on the system for them and they can request amendments or add further information if required.

It provides improved access to services for residents as well as increasing customer satisfaction and gaining efficiency savings through the reduction in management overheads.

The portal can easily be branded with your own organisations corporate identity and hosted within our server environment available on a 24/7 basis with very minimal downtime for maintenance. The site can be configured and hosted with your own portal domain name or we can market it under our generic 'HousingPortal.org.uk' domain.

The site has been written and designed within a 'Responsive Design' which means the site automatically reformats itself based on the device that is used to access it. When residents use a mobile or tablet device the modules are automatically resized and configured automatically offering an enhanced user experience for your residents automatically.

<span>Toolbox</span> The main toolbos area.

<span>Accounts Area</span> The main account screen.

<span>Communal Repairs</span> Communal repairs screen.

Resident Involvement

The Housing Online portal also includes a “residents involvement” module which can be used to facilitate things such as:

Requesting a change to their contact or personal details
Registering for training courses
Undertaking online surveys
Registering to take part in focus groups or become involved in resident and tenant associations

This module can be integrated with data from your Housing Management System or alternatively can be configured as an online database for storing your residents data, if the facility does not exist in the Housing Management System.

Developments

Another service area in the initial stages of development for inclusion in our Online Services portal is a Graphical Repairs Ordering system*. This is of major benefit to residents whose first language isn’t English. The system is easy to use and again will provide a 24/7 basis for repairs to be ordered.

* Where residents effectively requests a repair by identifying the component needing attention, by navigating a set of graphical images.

Want to know more?

Please take the time to register on the site and we will send you your login details in order to access the fully functional demo site. Feel free to contact us for an informal chat or meeting to discuss how we can assist you in improving access, customer satisfaction and reducing your cost of enquiries.

Thank you very much for your interest!

Benefits

In order to improve access to services for residents, increase customer satisfaction and gain efficiency savings through a reduction in management overheads, it is necessary to provide online solutions that can be integrated with your Housing Management suite.

It is important to Social Landlords to expand the number of access channels and where practical provide automated processes that provide residents with a high degree of self-service (thereby reducing staff involvement in managing the functions).

Among the benefits that will result from implementing online services for Rent & Service Charge Statements are:

A saving in both resident and staff time
Reduced management overheads due to reduction in staff time spent on enquiries
Improving communication channels and resident satisfaction levels
Enabling automation of processes
Potentially improving income collection rates through easier access to statements
Providing what will largely be a 24/7 service

¹ The latest figures from Socitm Insight confirm that the cheapest channel by far is the web at £0.27p per transaction compared with £3.22 for the phone and £6.56 for face-to face (July 09).

HSGOnline

1. To give your tenants and residents the ability to view and check their accounts and any relevant information relating to or affecting their accommodation, anytime, online 24/7: an online database.

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