Our Residents Portal is an application developed by Housing Online to facilitate access to a secure website (via UserID, Password and PIN number) that allows residents to view their rent and service charge account statements, rent and service charge debits breakdowns, payments and account balances via an intuitive and easy to use web site. It gives the residents an opportunity to see what contact and profiling information is held on the system for them and they can request amendments or add further information if required.
It provides improved access to services for residents as well as increasing customer satisfaction and gaining efficiency savings through the reduction in management overheads.
The portal can easily be branded with your own organisations corporate identity and hosted within our server environment available on a 24/7 basis with very minimal downtime for maintenance. The site can be configured and hosted with your own portal domain name or we can market it under our generic 'HousingPortal.org.uk' domain.
The site has been written and designed within a 'Responsive Design' which means the site automatically reformats itself based on the device that is used to access it. When residents use a mobile or tablet device the modules are automatically resized and configured automatically offering an enhanced user experience for your residents automatically.